Welcome to Kymar Luxury.
These Terms and Conditions outline the rules, responsibilities, and legal obligations that apply when you use our website, make a purchase, or interact with our brand. By accessing or purchasing from Kymar Luxury you agree to comply with and be bound by these Terms. Please read them carefully before using our services. If you do not agree, you should discontinue using our website immediately.
- About Kymar Luxury
Kymar Luxury is an online UK-based luxury brand specializing in human hair extensions, wigs, and other beauty products . Our goal is to deliver superior-quality products that enhance confidence, beauty, and elegance.
The terms “we,” “us,” and “our” refer to Kymar Luxury and “you” refers to any user, visitor, or customer of our website. - Eligibility to Use
By using this website or making a purchase, you confirm that, you are at least 18 years old, or accessing the site under the supervision of a parent or guardian.You agree to use the website for lawful purposes only.You are providing accurate, current, and complete information during any registration or purchase. - Products and Descriptions
We make every effort to ensure that product descriptions, images, and pricing on our website are accurate.
However, Colours and textures may appear slightly different depending on your device screen or lighting. As all our products are sourced from different manufacturers , slight variations in texture, quality or tone are natural. Kymar Luxury reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice. - Orders and Acceptance
When you place an order, you will receive an email confirming receipt.
However, your order is not accepted until payment is processed and you receive a confirmation of dispatch.
We reserve the right to: Refuse or cancel any order at our discretion, Limit the quantity of products purchased per customer and decline orders that appear fraudulent or violate our terms.
If your order is cancelled after payment, we will issue a refund. For further information please read our refund/return policy - Pricing and Payment
All prices are listed in GBP (£) unless otherwise stated.
Prices include VAT where applicable.
We accept various secure payment methods, such as: Debit/Credit Cards, PayPal, Stripe or other approved payment gateways
All transactions are processed securely. We do not store your full payment details on our servers.
Kymar Luxury reserves the right to adjust prices, offers, or promotions without notice. - Shipping and Delivery
We deliver both within the United Kingdom and internationally using local and international shipping companies.
Delivery times vary based on location, product availability, and courier service.
Estimated delivery times will be provided during checkout, but we cannot be held liable for delays caused by postal services, customs, or unforeseen circumstances.
Customers are responsible for providing accurate delivery information.
Incorrect addresses may result in delayed or failed deliveries. Please ensure to check your delivery details. - Returns, Refunds, and Exchanges
Due to the nature of human hair products and beauty products, hygiene and quality assurance are our top priorities. Therefore, we accept returns only if the product is unused, unworn, and in its original packaging. Returns must be initiated within 7 days of receiving your order. We do not accept returns for customized units, colored hair, or install-ready wigs.
To initiate a return, contact our support team at Kymarluxury@gmail.com
If approved, the return shipping cost will be borne by the customer unless the product was faulty or incorrect.
Refunds will be processed to the original payment method within 7–14 business days after inspection. Full details of Return/Refund and Exchange policies
Returns
Our return policy lasts 7 working days from the receipt of your item. If 7 working days have gone by since your item was delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that due to customer hygiene, haircare products are not returnable except they are received defective or damaged. In that case, please take a picture of the product as soon as your order is received.
To complete your return process you will be required to provide your order number and email address to initiate any returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send an email to Kymarluxury@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Kymarluxury@gmail.com
8. Shipping
To return your product, please send an email to kymarluxury@gmail.com to arrange for delivery details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In the event that your item was originally shipped for free by us, if you receive a refund, the cost of original shipping will be deducted from your refund. We advise you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
9. Product Care and Maintenance
Our products are made from different quality materials and require proper care to maintain their quality.
We may provide general hair care guidelines on our website and in your order package.
Failure to follow these care instructions may affect product longevity and void eligibility for exchange or refund.
10. Intellectual Property
Some contents on this website including logos, text, designs, product photos, graphics, and trademarks are the intellectual property of Kymarluxury and protected.
You are not permitted to copy, reproduce, distribute, or use any part of this website or our materials without written permission from Kymar Luxury. Please contact us if you wish to reproduce this.
11. Limitation of Liability
Kymarluxury shall not be liable for:Delays or interruptions due to technical issues beyond our control.
Our total liability in connection with any product or service shall not exceed the purchase price paid by the customer. Any indirect, incidental, or consequential damages arising from product use or inability to use our website. Issues caused by misuse, improper installation, or neglect of hair products.
12. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and safeguard your data.
By using our website, you consent to our privacy practices as outlined there.
To review our full policy, please visit: Privacy Policy,
13. Promotions and Discounts
Promotional offers, coupon codes, or sales are subject to specific terms and time limits.
We reserve the right to modify, withdraw, or cancel promotions without notice
14. User Accounts
When you create an account with Kymarluxury .You must notify us immediately if you suspect unauthorized access.
We reserve the right to suspend or terminate accounts that violate these terms or appear fraudulent..You are responsible for maintaining confidentiality of your login credentials.You agree to accept responsibility for all activities that occur under your account.
15. Third-Party Links
Our website may include links to third-party websites or social media pages.
These are provided for convenience only Kymarluxury is not responsible for the content, policies, or actions of third-party websites.
We encourage you to read the terms and privacy policies of any external sites before using them.
16. Amendments to These Terms
Kymarluxury reserves the right to update or modify these Terms at any time.
Any changes will take effect immediately upon posting on this page, with the updated date indicated above.
We encourage you to review this page regularly for updates.
17. Contact Information
Kymarluxury provides an online service. For any questions about these Terms and Conditions, please contact us:
Kymarluxury
Email: Kymarluxury@gmail.com
Website: kymarluxury.co.uk
18. Final Statement
At Kymarluxury we are committed to transparency, customer satisfaction, and ethical business practices.
By shopping with us, you become part of a brand that values trust, quality, and empowerment.
We appreciate your confidence in us and look forward to providing you with a truly luxurious experience.