Returns, Refunds, and Exchanges
Due to the nature of human hair products and beauty products, hygiene and quality assurance are our top priorities. Therefore:
- We accept returns only if the product is unused, unworn, and in its original packaging.
- Returns must be initiated within 7 days of receiving your order.
- We do not accept returns for customized units, colored hair, or install-ready wigs.
To initiate a return, contact our support team at Kymarluxury@gmail.com
If approved, the return shipping cost will be borne by the customer unless the product was faulty or incorrect.
Refunds will be processed to the original payment method within 7–14 business days after inspection.
Full details of Return/Refund and Exchange policies
Refund policy
Returns
Our return policy lasts 7 working days from the receipt of your item. If 7 working days have gone by since your item was delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that due to customer hygiene, haircare products are not returnable except they are received defective or damaged. In that case, please take a picture of the product as soon as your order is received.
To complete your return process you will be required to provide your order number and email address or phone number to initiate any returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send an email to Kymarluxury@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Kymarluxury@gmail.com
Shipping
To return your product, please send an email to kymarluxury@gmail.com to arrange for delivery details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In the event that your item was originally shipped for free by us, if you receive a refund, the cost of original shipping will be deducted from your refund.
We advise you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.