Welcome to the Kymar Luxury Hair Knowledge Base, your one-stop hub for information, guidance, and expert advice about our products, services, and policies. Whether you’re a new client exploring luxury extensions or a returning customer maintaining your investment, this page provides everything you need to know.
🪶 1. About Kymar Luxury Hair
Kymar Luxury Hair is a premium UK-based hair brand specializing in 100% raw and virgin human hair, luxury wigs, closures, and custom extensions. Our collections are ethically sourced from trusted global suppliers and hand-crafted to perfection.
We pride ourselves on offering luxury that lasts—blending authenticity, craftsmanship, and customer satisfaction into every strand.
Our mission is to help every woman feel beautiful, confident, and elegant by providing luxury hair that matches their lifestyle and personality.
💎 2. Our Hair Collections
We offer a wide range of textures, styles, and products:
- Raw Virgin Hair Extensions – sourced directly from donors, maintaining full cuticle alignment.
- Luxury Wigs – pre-plucked, glueless, and easy to install for a flawless natural look.
- Closures and Frontals – crafted for seamless blends and durability.
- Custom Orders – tailored to meet specific lengths, densities, and colors.
Each piece undergoes strict quality inspection to ensure our customers receive premium, long-lasting hair that can be styled, washed, and colored just like natural hair.
✂️ 3. Hair Care & Maintenance Guide
Proper care guarantees the longevity of your investment. Follow these steps:
Washing & Conditioning
- Use sulfate-free shampoo and moisturizing conditioner.
- Wash in lukewarm water, gently massaging from top to ends.
- Rinse thoroughly and air-dry whenever possible.
Styling
- Use heat protectants before applying straighteners or curlers.
- Avoid excessive heat to maintain texture and sheen.
- Always detangle with a wide-tooth comb, starting from the ends.
Storage
- Store in a silk bag or on a mannequin head when not in use.
- Keep away from direct sunlight or damp areas.
📦 4. Ordering Process
Ordering from Kymar Luxury Hair is simple:
- Browse our online catalogue.
- Select your desired product, length, and texture.
- Add to cart and proceed to checkout.
- Make payment using your preferred secure method.
- Receive a confirmation email with your order details and estimated delivery time.
For custom orders, you can contact our support team to discuss specifications before payment.
🚚 5. Shipping & Delivery
- UK Orders: Typically delivered within 3–5 working days.
- International Orders: 7–10 working days depending on location.
- We partner with trusted couriers such as DHL, FedEx, and Royal Mail.
- Tracking information is provided once your order is dispatched.
Custom wig orders may take longer due to production and quality checks.
🔁 6. Returns & Exchanges
We value hygiene and product integrity, so we only accept returns under the following conditions:
- The hair is unused, unwashed, and in its original packaging.
- Returns must be requested within 7 days of delivery.
- Custom-made wigs and color-treated items are non-refundable.
Once approved, customers may choose an exchange or a store credit.
💳 7. Payment Options
We accept all major cards, PayPal, and secure online transfers.
All transactions are processed through encrypted gateways to ensure safety and confidentiality.
For bulk or wholesale purchases, payment plans may be arranged upon approval.
📞 8. Customer Support
Our dedicated team is available to assist with inquiries, order tracking, or hair care advice.
You can reach us through:
- Email: support@kymarluxuryhair.com
- Phone: +447459216297
- Instagram / Facebook: @KymarLuxuryHair
Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (GMT)
Sunday: Closed
🌍 9. Ethical Sourcing Commitment
At Kymar Luxury Hair, we believe in transparency and sustainability.
All our hair is sourced ethically from verified donors and partners who uphold fair trade and human rights standards.
We do not engage in synthetic blending or deceptive labeling practices. Our promise is simple: 100% genuine human hair, every time.
🧾 10. Frequently Asked Questions (FAQs)
Q1: Is your hair 100% human?
A: Yes — every strand is cut directly from donors and processed minimally to maintain natural quality.
Q2: Can I dye or bleach Kymar hair?
A: Absolutely. Our hair behaves just like your own, but we recommend professional coloring to preserve texture.
Q3: How long does the hair last?
A: With proper care, our raw hair can last 3–5 years, while luxury wigs typically last 1–2 years.
Q4: Do you offer wholesale or salon partnerships?
A: Yes, please contact our sales team for partnership inquiries.
Q5: What if I receive the wrong item?
A: Notify us within 48 hours of delivery with photos, and we’ll assist with exchange or replacement.
💖 11. Our Promise
Kymar Luxury Hair isn’t just a brand — it’s a lifestyle.
We stand by our commitment to:
- Exceptional product quality
- Honest customer service
- Luxury that empowers confidence
Thank you for trusting us with your beauty journey.